Training and Workshops – CX | NPS
Training & Workshops in CX, NPS, Customer Experience and Loyalty
We offer CX training and workshops for organisations that want to develop a well-functioning loyalty, change and CX approach based on NPS methodology and customer-driven change. Our CX and NPS training combines strategy, methodology and practical tools – so you do not just learn more, but achieve immediate impact in everyday work. Our training is designed for CX leads, leadership teams, managers and teams who want to connect customer experience to business results. We also offer a foundational NPS training programme for all employees across the organisation.
Tailored presentation + workshop:
How to build an effective CX & NPS approach – based on best practice
A powerful combination of training and workshop designed for teams and leadership groups who want to understand how to make a CX and NPS programme work in practice.
In this session, you will gain:
- an introduction to NPS as a methodology – not just a score
- insight into what is actually required to build loyalty, customer culture and business value
- a clear view of your current state through the NPS Audit & Planner
- tailored recommendations based on your maturity level
- concrete next steps to take your CX work to the next level
We share our expertise and many years of experience in the field – providing deeper understanding of what it truly takes to create an effective approach and get all the pieces in place.
This session is ideal for organisations that want to build shared understanding, break down silos and accelerate customer-driven change.
Advanced CLV & NPS economics workshop
Understand and quantify the business value of CX
A highly requested CX and NPS workshop focused on business value. The workshop gives you:
- a company-specific CLV model based on your own data
- insight into how loyalty initiatives link to business value
- understanding of how NPS affects growth, churn, margins and recommendations
- a powerful Excel tool to simulate different scenarios
- guidance from a CX/NPS expert and senior project manager
- cases and examples from real organisations
After the workshop, you will know the ROI generated by your CX and loyalty efforts – and how to increase it.
Fast-track session: Calculating business value in CX & NPS – in 1 hour
For those who want a clear and practical understanding of CLV, NPS economics and the business value of CX – quickly and concretely. In 60 minutes, you will get:
- a basic introduction to calculating customer lifetime value
- methods for including the value of recommendations (NPS)
- cases showing how loyalty impacts revenue
- the opportunity to ask questions directly to a CX and NPS expert
Perfect for managers, analysts and teams who need to discuss business value internally.
Workshop: Getting started with CX & NPS – building a strong foundation
Looking to launch a CX or NPS programme the right way? We have started more than 160 NPS initiatives and know what it takes to succeed from day one. In this workshop, we cover:
- your current situation, conditions and goals
- methodology and structure for an effective customer-driven approach
- common pitfalls – and how to avoid them
- how to work with customer feedback, processes and teams
- how to create internal understanding and ownership
This NPS workshop gives you a solid platform, clear ways of working and a strong sense of direction.
Launching an NPS programme – from plan to implementation
Following the initial workshop, we are happy to guide you further with:
- goals and programme roadmap
- customer surveys and other feedback collection
- organisation and roles
- processes, routines and improvement cycles
- prioritisation and follow-up
We often recommend starting small and scaling up – in a structured and effective way.
Curious about the methodology? Explore our online training
(Available in Swedish and English)
Our online course provides an introduction to the NPS methodology. It is designed to inform, engage and involve employees in loyalty and change initiatives. A modern and engaging training that:
- builds a shared foundation of NPS knowledge across the organisation
- supports the successful delivery of change
- engages teams and employees
- creates understanding of how loyalty is built over time
Training and workshops that turn CX and NPS into real impact
Whether you want to get started, calculate ROI or take your CX work to the next level, we help you build capability that drives change, loyalty and growth.
