Customer and Employee loyalty, NPS & eNPS

Growth through increased loyalty

We are experts on NPS® & eNPS®. We help you to grow with strong customer focus & increased employee engagement. Here is a teaser of what we offer.

NPS strengthen loyalty and improves customer experiences

To strengthen loyalty of customers and employees

NPS and eNPS is basically about growing organically by driving an increased customer and employee loyalty. The loyalty is affected by the relationship they have with your company and brand, built up by the experiences they get in the interaction with the company.

To know what strengthens the relationship and creates the right experiences, it is important to regularly listen to and really understand the customers and employees. With the support of various customer and employee surveys, you get a firm decision basis that shows what you need to prioritize to strengthen and maintain loyalty and to achieve the company's goals.

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To put the customer first

We at MarketDirection are experts in NPS and the leading NPS consultants in the Nordic region. Over the years we have helped many businesses to increase their customer focus and direct the business development to the true driving forces behind customer loyalty. We help you to: 

  • Listen and better understand your customers.
  • Nurture and take care of your customers.
  • Turn a customer's dissatisfaction into praise.
  • Create customer experiences that are in demand.
  • Get your customers to tell others about you.

Contact us if you want to know more.

MarketDirection's services gives more loyal customers and growth
Customer Experiences  decisive for the choice of supplier

Customer experience vital for choice

Customers no longer have price and product as their main focus when choosing who they want to buy from. Now it is customer experiences that are crucial and that differentiate you from your competitors. This makes it even more central to ensure that the customer experiences become meaningful throughout the customer journey.

Here, the customers themselves sit on a large part of the answer. If you bring them into the business development, it is easier to prioritize correctly. With concise surveys after touchpoints, you capture their opinions. It gives you a constant chance to calibrate, to exceed expectations and to be the obvious choice over time.

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Kickback when employees thrive

Do not forget that it is the employees who do the work and who must ensure that the customers get the right experience. It is critical to invest in making sure that they feel good. We can help you with that, by using the eNPS-method. Employees who thrive not only recommend your company to others but are also:

  • More committed.
  • More productive.
  • Less on sick leave.
  • More prone to change.
  • Taking more care to create really good customer experiences.

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We tailor our services

We are a complete supplier of NPS-programs and surveys. This means that we do not stop at helping you with just the implementation of surveys, but are part of the entire journey of change, so that you really achieve the goals and objectives you are looking for. You can choose all support or pick from our services.

  • System - Survey, action management & results portal
  • Surveys - B2B, B2C, employees & market
  • Analysis & Report - For insight & prioritization
  • Development - Action & management of results
  • Commitment - Educate, involve & motivate employees
  • Drive change - Strategy, processes & goal management

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Why choose MarketDirection

”That we have come so far in our CX / NPS work and managed to anchor it so well in the organization would not have been possible without an external star and partner that we have in you.”

Emma Pluntky Martin rekommenderar MarketDirection

Why customers recommends MarketDirection
MarketDirections NPS
 

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Some of our clients

Tele2 IoT NPS relation survey
Skanska Rental case NPS-program
Toyota Material Handling touchpoint survey
Prowash NPS customer survey
Vapiano the benefit of eNPS and NPS
Läkare Utan Gränser