Employee Surveys
Employee surveys with eNPS® – measuring engagement, loyalty and Employee Experience
Employee surveys using eNPS® (Employee Net Promoter Score) help organisations measure engagement, wellbeing and employee loyalty over time. Through continuous pulse surveys, you gain concrete insight into how working environment, leadership and culture impact both Employee Experience (EX) and Customer Experience (CX). The method is particularly well suited for organisations that want to take a data-driven approach to Employee Experience, leadership and culture development.
You can usually tell when someone enjoys their job. When the person you meet in a business relationship genuinely wants to help, to sell, to provide service – not just because it is part of their role, but because they truly care. Because they enjoy their work.
This is what eNPS is all about. Creating tools and processes that support wellbeing at work, which in turn create engaged and loyal employees – employees who go the extra mile to deliver great customer experiences and, ultimately, truly loyal customers.
eNPS is a core component of modern Employee Experience work, where engagement, wellbeing and loyalty are tracked over time.
Listen, understand and act – eNPS that drives engagement
Using the eNPS methodology, we help you continuously check in on employee wellbeing and employer loyalty through short employee surveys. These surveys provide fast feedback and insight into how you can improve the relationship with your employees and their working environment. Examples of questions you will get answers to include:
- What do we need to do to help employees thrive?
- How do we retain our employees?
- What motivates them to go the extra mile?
- How can we improve wellbeing and reduce sickness absence?
- How do we coach employees in the best possible way?
- What drives stronger employee loyalty?
Pulse surveys with eNPS – tracking engagement over time
We help you regularly assess:
- how employees perceive you as an employer
- how they experience their working situation
- what needs to be improved
- what is already working well
- employees’ willingness to recommend you as an employer
The results are analysed, and we guide you on which actions to prioritise to increase wellbeing and loyalty. Book a meeting here!
Employee loyalty, eNPS and the link to customer loyalty
An effective way to create a sense of belonging, involvement and engagement among employees is to unite around a shared focus: the customer. Engaged employees are one of the strongest drivers of great customer experiences and long-term customer loyalty. We offer solutions that:
- engage employees in the customer perspective and strengthen customer understanding
- measure employees’ knowledge of loyalty initiatives
- make visible how employee behaviour impacts the customer experience
- share customer insight and strengthen customer focus
- motivate and demonstrate the impact of loyalty initiatives using the Customer-Spirit Index
