Measure

The foundation of the NPS program is reliable measurements of the customer loyalty and ratings of the customer interactions.Read more

Analyze

We help you analyze the drivers for increased customer loyalty, and areas to focus on to attract more promoters for the brand, products and services.Read more

Change

We support you in change management, taking part in and leading projects to develop delivery areas that will lead to increased loyalty.Read more

MarketDirection in 30 seconds

  • Long experience from NPS analysis and NPS programs
  • Certified Net Promoter Consultants
  • Wide range of NPS solutions and cases within B2C and B2B
  • International assignments for midsize and large corporations
  • Program platforms for measurement, analytics and reporting
  • Based in Stockholm, Sweden, with a Worldwide network

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